PRIVACY POLICY
Last updated: 27 October 2025

1. INTRODUCTION
   This Privacy Policy describes how Transnova (Pty) Ltd (“Transnova”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal information when you visit https://www.transnova.co.za or otherwise interact with our services. By using our website you agree to the collection and use of information in accordance with this policy.
2. INFORMATION WE COLLECT
   We may collect and process the following categories of personal information:

1. Personal identification information such as name, email address, telephone number, company name and job title.
2. Usage and technical data including IP address, browser type and version, operating system, referring URLs, pages visited, and other diagnostic data.
3. Information you provide directly when you contact us, register for services, complete forms or send messages (including any attachments).
4. Cookies and similar tracking technologies used to personalise and improve the site and analyse usage.
5. HOW WE USE YOUR INFORMATION
   We use personal information for the following purposes:

1. To provide, operate and maintain our website and services.
2. To respond to enquiries, requests and support issues.
3. To personalise and improve your experience on the site and to develop new features.
4. For marketing communications where you have opted in, and to send updates about our services.
5. To comply with legal obligations and to protect our rights.

4. COOKIES AND TRACKING TECHNOLOGIES
   Our site uses cookies and similar technologies. Cookies help us understand how the site is used and improve functionality and performance. You can configure your browser to refuse cookies or to notify you when cookies are sent; however some parts of the site may not function properly if cookies are disabled.
5. SHARING AND DISCLOSURE
   We do not sell, rent or trade your personal information. We may disclose personal information to:

1. Service providers and contractors who perform services on our behalf (for example hosting, analytics, email delivery). These providers are authorised to use your information only as necessary to provide those services to us.
2. Law enforcement, regulatory authorities or other third parties where required to comply with applicable laws or to protect our rights, property or safety.
3. Third parties with your consent.

6. DATA SECURITY
   We implement reasonable administrative, technical and physical measures to protect personal information against unauthorised access, loss, misuse and alteration. No system can be guaranteed completely secure; despite our efforts, transmission of data via the internet and electronic storage cannot be guaranteed to be 100% secure.
7. DATA RETENTION
   We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, resolve disputes and enforce our agreements.
8. YOUR RIGHTS UNDER POPIA (AND HOW TO EXERCISE THEM)
   Under the Protection of Personal Information Act (POPIA) you may have the right to:

1. Request access to personal information we hold about you.
2. Request correction or deletion of personal information that is inaccurate, irrelevant, excessive, out of date or obtained unlawfully.
3. Object to or restrict the processing of your personal information.
4. Withdraw consent where processing is based on your consent.
   To exercise any of these rights, contact us at the address below. We will respond in accordance with applicable law.

9. LINKS TO OTHER WEBSITES
   Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites. Please review the privacy policies of any third-party sites you visit.
10. CHILDREN
    Our services are not intended for children under 13 (or the locally applicable age). We do not knowingly collect personal information from children. If you believe we have collected personal information from a child without appropriate consent, please contact us and we will take steps to remove that information.
11. CHANGES TO THIS PRIVACY POLICY
    We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the “Last updated” date. Continued use of the site after changes constitutes acceptance of the revised policy.
12. CONTACT US
    If you have questions, requests or complaints about this Privacy Policy or about our handling of personal information, please contact:
    Transnova (Pty) Ltd
    Email: info@transnova.co.za
    Address: Johannesburg, South Africa